Frequently Asked Questions
Everything you need to know about our handcrafted home collections.
What is the typical delivery timeframe for large furniture items?
Most in-stock items are delivered within 7-14 business days. Custom or made-to-order pieces may take 6-10 weeks depending on the complexity and artisan schedule.
Do you offer White Glove delivery and assembly?
Yes, we offer premium White Glove delivery for an additional fee, which includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy for boutique furniture?
We offer a 30-day return window for most items in original condition. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Are your wood products sustainably sourced?
At TOSA, we prioritize sustainability. All our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Can I request fabric swatches before making a purchase?
Absolutely. You can order up to five complimentary fabric or leather swatches through our site to ensure the color and texture perfectly match your home decor.
Do you provide a warranty on your furniture?
All TOSA furniture comes with a limited 1-year warranty covering manufacturing defects in materials and workmanship under normal household use.